1. Invitation
If you entered contact information for your participant, they will receive an invitation with the option to RSVP and information on how to join.
Sample E-mail Invitation:
![Invitation email example](../../Resource/Permanent/Screencap/00/0000/000000/00000000/Screencap-55-033_29A37F9B665D8BDC435A8AFA2C2EE51D06FB6CDC83A150EFA5CE20E0B7B75017.png)
Sample Text Message (PLUS feature):
2. RSVP
When your patient RSVPs by e-mail, they can test their connection and videoconferencing capability before the session time. (If they RSVP by text message, they will recieve a confirmation text only.)
![Screencap showing confirmation page](../../Resource/Permanent/Screencap/00/0000/000000/00000000/Screencap-54-042_B833F0F75CA1F7676077528DB9661ED2EED72D79E9320A4746AC7E5D63AECE58.png)
3. For Patients with No E-mail
For your patients who don't use e-mail, you can give them their Access Code, and they can go to securevideo.com, click the "Join a Session" button in the upper right-hand corner, and then enter their Access Code. (For more information, see this article.)
![Screencap showing where to input the Access Code](../../Resource/Permanent/Screencap/00/0000/000000/00000000/Screencap-54-033_B756103F5B7E9F80FFA61A0BA431D88E15CC8BDF989BC68C4494561DB306606C.png)
4. Videoconferencing Platform
Each first-time patient will be prompted to download our videoconferencing platform, VSee. (Note: clinicians and patients need to install the VSee application, but should NOT create a VSee account. For more details, please see How do I download and install the videoconferencing app?)
![Screencap showing the download prompt](../../Resource/Permanent/Screencap/00/0000/000000/00000000/Screencap-55-036_80CDB25F7CC10992FB03072DCE5242455F89A7672E9FC0F0CD55DAA4B558DEEF.png)
5. Enter Waiting Room
When your patient uses the "Enter Waiting Room" button, it will launch the videoconferencing platform, and you can connect to them when you're ready.
![Enter Waiting Room button](../../Resource/Permanent/Screencap/00/0000/000000/00000000/Screencap-54-042_B833F0F75CA1F7676077528DB9661ED2EED72D79E9320A4746AC7E5D63AECE58.png)
For more information about this process from the patient's point of view, see
This article was last reviewed by our Support team on April 7, 2015.