1. Invitation
If you entered contact information for your participant, they will receive an invitation with the option to RSVP and information on how to join.
Sample E-mail Invitation:
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Sample Text Message (PLUS feature):
2. RSVP
When your patient RSVPs by e-mail, they can test their connection and videoconferencing capability before the session time. (If they RSVP by text message, they will recieve a confirmation text only.)
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3. For Patients with No E-mail
For your patients who don't use e-mail, you can give them their Access Code, and they can go to securevideo.com, click the "Join a Session" button in the upper right-hand corner, and then enter their Access Code. (For more information, see this article.)
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4. Videoconferencing Platform
Each first-time patient will be prompted to download our videoconferencing platform, VSee. (Note: clinicians and patients need to install the VSee application, but should NOT create a VSee account. For more details, please see How do I download and install the videoconferencing app?)
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5. Enter Waiting Room
When your patient uses the "Enter Waiting Room" button, it will launch the videoconferencing platform, and you can connect to them when you're ready.
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For more information about this process from the patient's point of view, see
This article was last reviewed by our Support team on April 7, 2015.