E-Documents: managing packets

Support Center > About SecureVideo Features

Published 01/22/2018 at 1:30am UTC

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Details

E-Documents allow a participant to fill out a form while in the virtual waiting room, and electronically sign it. Users with an Account Administrator or Clinical Supervisor role can create/edit as many templates as needed, and delete templates as well. Common uses for these E-Documents include Statements of Understanding and intake forms.

 

This support article illustrates how to create a packet of documents--a preset grouping of documents that you want a participant to see. You will need to have at least one e-document template already created. 

 

The default system packet "All Documents" includes every document as an optional document. To require a document for a participant, you will need to create a new packet. 

 

The default system packet "No Documents" excludes every document. 

 

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Answer

 

 

Create new packet

  1. Click on the "Features" tab and select "E-Documents" from the drop-down menu.

E-Documents under the Features menu

 

 

  1. On the next page, use the "New Packet" button on the right hand side of the table. 

New packet button

 

  • If you have already received E-Documents before, click on the "Edit Templates" button in the lower left-hand corner first, and then the "New Template" button on the next page.
    Edit Templates

 

 

  1. Enter the name of the packet as you would like it to appear when selecting which packet you would like a participant to see. (The packet name and description are NOT shown to participants.) Then click the "Save" button.

    Name and description of packet example

 

  • The name must be something other than "All Documents" or "No Documents", because there is automatically already an "All Documents" packet that can be selected if you would like a participant to see all active documents (if an inactive document is included in a packet, it is not visible to the participant), and a "No Documents" packet that can be selected if you would not like participant to see any document.

 

 

  1. The darker color indicates the selected option for a document in a given packet, and changes to packets on this page are automatically saved.
  • Require Before: Click this button to require this document when this packet is selected.
  • Require After: Click this button to have this document appear to the participant after the session has started. 
    • Note: While our system will show this document to the participant to fill out, the participant can always close the window. If you really want to require a form, we would recommend requiring the participant fill it out before they are allowed to enter the session. 
  • Optional: Click this button to have this document appear in the list of Session Documents, but the participant will not be required to fill it out before the session, and will not be redirected to it after the session. 
  • Exclude: Click this button to remove this document from a given packet. (By default, no document is included in a new packet.) 

 

Example packets, showing document template name, default packets "All Documents" (all documents optional) and "No Documents" (no documents displayed), and button-options per document per packet: Require Before, Require After, Optional, and Exclude

 

 

Edit existing packet

  1. Click on the "Features" tab and select "E-Documents" from the drop-down menu.

E-Documents under the Features menu

 

 

  1. If you would like to edit a packet's name, or view/edit the packet description, click on the "Edit" button underneath the name of the packet. (Depending on the number of packets you already have, you may need to scroll horizontally.)

Edit button below the "Initial Documents" example packet

 

  • If you have already received E-Documents before, click on the "Edit Templates" button in the lower left-hand corner first, to get to the packets page.
    Edit Templates

 

 

3. If you would like to change the documents included in the packet, click on the toggles underneath the packet name. The darker color indicates the selected option for a document in a given packet, and changes to packets on this page are automatically saved.

  • Require Before: Click this button to require this document when this packet is selected.
  • Require After: Click this button to have this document appear to the participant after the session has started.
    • Note: While our system will show this document to the participant to fill out, the participant can always close the window. If you really want to require a form, we would recommend requiring the participant fill it out before they are allowed to enter the session. 
  • Optional: Click this button to have this document appear in the list of Session Documents, but the participant will not be required to fill it out before the session, and will not be redirected to it after the session. 
  • Exclude: Click this button to remove this document from a given packet. (By default, no document is included in a new packet.) 

 Example packets, showing document template name, default packets "All Documents" (all documents optional) and "No Documents" (no documents displayed), and button-options per document per packet: Require Before, Require After, Optional, and Exclude

 

 

Delete packet

  1. Click on the "Features" tab and select "E-Documents" from the drop-down menu.

E-Documents under the Features menu

 

  1. On the next page, use the "Delete" button underneath the name of the packet you would like to delete.

Arrow pointing to "Delete" button below the packet name "Initial Documents"

 

  • If you have already received E-Documents before, click on the "Edit Templates" button in the lower left-hand corner first, to get to the packets page.
    Edit Templates

 

 

This article was last reviewed by our Support team on April 12, 2019.