iPhone/iPad: Camera and/or mic not working
Published 03/24/2016 at 7:48pm UTC
Page viewed 3343 times
If your participant is unable to see you or hear you. Your camera settings may be set to disallow and they are seeing the VSee logo instead of yourself:
While on your iPhone/iPad, you may see a black box:
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You may need to allow camera or microphone access through VSee.
1. Open your "Settings".
2. Scroll to the bottom and tap on "VSee" on the left-hand side.
3. Be sure that the toggles next to "Microphone" and "Camera" are green.
This article was last reviewed by our Support team on March 24, 2016.