Zoom / One-Click / VSee: Equipment/bandwidth requirements

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Published 12/31/2013 at 1:21am UTC

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Details

Use SecureVideo in your home or office, on your computer, tablet, or smartphone. See below the system requirements for our 3 videoconferencing engines: Zoom and VSee.

If you’re not sure which platform your account (or your host’s account) uses, check the installation button in the lower left hand corner of your Dashboard (if you have an account with SecureVideo) or your Waiting Room page (if you have been invited to a session through SecureVideo).

Please note that video quality is affected by camera resolution and device processor, as well as bandwidth and connectivity strength.

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Answer

Zoom System Requirements
- Zoom Bandwidth Requirements
One-Click System Requirements
- One-Click Bandwidth Requirements
VSee System Requirements
- VSee Bandwidth Requirements

Zoom System Requirements

	Apple Devices	Windows Devices	Google Devices
Computers	macOS Big Sur, Catalina, Mojave, High Sierra, and Sierra; Mac OS X 10.11 El Capitan, 10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6.8 Snow Leopard	Windows 10, Windows 8.1 and 8, Windows 7, Windows Vista Service Pack 1 or later, and Windows XP Service Pack 3 or later. Not compatible with Windows computers running Windows S.	Chrome OS
Tablets	iPads and iPad-minis running iOS 10.0 or higher.	Windows tablets running Windows 10, 8.1 or Windows 8. Not compatible with Windows tablets running Windows RT or Windows S.	Android phones running 2.3.x Gingerbread or later.
Phones	iPhone 4 and later, running iOS 10.0 or higher.	No	Android phones running 2.3.x Gingerbread or later.

Zoom Bandwidth Requirements

	One-on-One Call	Group Call*
1080p HD Video	3,800kbps up / 3,000kbps down	Speaker View: 3,800kbps up / 3,000kbps down Gallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)
720p HD Video	1,200kbps (up/down)	Speakerview: 2,600kbps (up) / 1,800kbps (down) Gallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)
Standard Video	600kbps (up/down)	Speakerview: 1,000kbps (up) / 600kbps (down) Gallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)

*Zoom group calls can allow up to 300 participants (including the host).

One-Click System Requirements

One-Click is an install-free technology that runs within your browser window, so the requirements below will list specific, common browsers on different operating systems.

	Chrome	Firefox	Safari	Edge - Chromium*
Android	Version 81+	Version 82+	N/A	Version 45+
Chromebook	Version 55+	N/A	N/A	N/A
iOS (iPhone/iPad)	iOS version 14.4+	iOS version 14.4+	iOS version 11+	iOS version 14.4+
Linux	Version 55+	Version 57+	N/A	N/A
macOS	Version 55+	Version 57+	Version 11+	Version 79+
Windows	Version 55+	Version 57+	N/A	Version 79+

*Only Edge with the Chromium engine is supported. Legacy Edge with the EdgeHTML engine is not supported.

One-Click Bandwidth Requirements

The recommended bandwidth is 1,000kbps upload and download.

VSee System Requirements

	Apple Devices	Windows Devices	Google Devices
Computers	macOS Big Sur, Catalina, Mojave, High Sierra, and Sierra; Mac OS X 10.11 El Capitan, 10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6.8 Snow Leopard	Windows 10, Windows 8.1 and 8, and Windows 7. Unsupported but compatible legacy version for Windows Vista and Windows XP Service Pack 3. Not compatible with Windows computers running Windows S.	No
Tablets	iPads and iPad-minis running iOS 10.0 or higher.	Windows tablets running Windows 10, 8.1 or Windows 8. Not compatible with Windows tablets running Windows RT or Windows S.	Android tablets running 5.0 or later, with NEON compatible ARM processor and Dual core CPU, e.g., Google Pixel 2 or newer, Samsung Galaxy S8 or newer, Samsung Galaxy Note 8 or newer (Not supported on devices using Atom processors.)
Phones	iPhone 4 and later, running iOS 10.0 or higher.	No	Android phones running 5.0 or higher. (Not supported on phones that use Atom processors.)

VSee Bandwidth Requirements

	One-on-One Call	Group Call*
High Video Quality	1,500kbps (up/down)	1,500kbps (up/down) multiplied by number of participants other than yourself
Medium Video Quality	1,000kbps (up/down)	1,000kbps (up/down) multiplied by number of participants other than yourself
Low Quality Video	600kbps (up/down)	600kbps (up/down) multiplied by number of participants other than yourself

This article was last reviewed by our Support team on March 2, 2021.

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