How to install support software to allow remote access

Support Center > Installation Instructions

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Details

If using an iPhone/iPad you'll need to download: "Splashtop SOS" from the App Store. 

 

If using an Android you'll need to download: "Splashtop SOS" from the Google Play store. 

Answer

1. Go to the App Store on your iPhone/iPad and search "Splashtop SOS" and click "Get" to install:

 

Get

 

2. After the app has fully installed you'll need to click "Open":

Open

 

3. Once "Splashtop SOS" has been opened, you'll then need to allow access by clicking on the button to start broadcast: 

Start broadcast

 

4. Then on the next screen, you'll need to click "Start Broadcast" before you can share your screen. 

Start broadcast