"Enter Waiting Room" button does nothing (JavaScript disabled)

Support Center > Troubleshooting Connection Issues

Published 04/19/2018 at 12:11am UTC

Page viewed 1292 times

Symptom

If you have already installed Zoom or VSee on your device, but the "Enter Waiting Room" button does nothing, you may want to check that JavaScript is enabled. 

  • An indicator might be that the "Enter Waiting Room" button loads as white, but that may also be dependent on the color scheme chosen by your provider.

Enter Waiting Room button

 

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Possible Causes

Almost all buttons on SecureVideo.com require JavaScript to work. Please see instructions below on re-enabling JavaScript.

  • Firefox does not offer a way to disable JavaScript in the normal user interface, although if you have an extension you use to disable JavaScript, please enable JavaScript there, and/or add an exception for [*].securevideo.com 
  • Edge does not currently allow you to disable JavaScript. 

 

 

Resolution

 

Computer: Chrome

1. In the upper right hand corner of Chrome will be a notification that JavaScript is being blocked. Click on it to expand. 

Icon indicating JavaScript is being blocked

 

 

2. In the window that appears, select the option "Always allow JavaScript on https://hub.securevideo.com " and then click the "Done" button. 

"Always allow" option selected

 

 

3. Refresh the page using the reload icon (an arrow going in a circle) in the upper left hand corner. After the page reloads, the "Enter Waiting Room" button will work. 

  • Alternatively, you can use the "F5" key on your keyboard.
  • The SecureVideo logo is displayed in the example below, but your provider may have replaced it with their own logo using the branding feature. 

Reload icon in Chrome

 

 

 

Internet Explorer 9, 10, or 11

1. Click on the Settings icon in the upper right hand corner of Internet Explorer, and in the menu that appears, click on "Internet Options".

Settings icon, and Internet Options option 

 

2. In the window that appears, click on the "Security" tab, and then click on the button for "Custom level..." settings.

Security tab, button for "Custom level..." settings

 

3. In the window that appears, scroll down nearly to the end, and look for "Scripting". Select "Enable", and then click "OK". 

Scripting option, set to Enable

 

 

4. On the warning pop-up, click "Yes" to confirm and save changes. 

Warning! Are you sure you want to change the settings for this zone? Click "Yes".

 

5. Click "OK" on the Internet Options window to dismiss it.

 

6. Refresh the page using the reload icon (an arrow going in a circle) on the right-end of the address bar. After the page reloads, the "Enter Waiting Room" button will work. 

  • Alternatively, you can use the "F5" key on your keyboard.
  • The SecureVideo logo is displayed in the example below, but your provider may have replaced it with their own logo using the branding feature. 

Reload icon to the right of the address bar

 

 

 

Computer: Safari

1. In the upper left hand corner of your computer, click on "Safari" and then select "Preferences". 

  • If you don't see "Safari" in the upper left hand corner of your computer screen, click on a Safari window first to make it your active application. 

Safari menu, Preferences option

 

 

2. In the window that appears, click on the "Security" tab. If there is a white box next to "Enable JavaScript", click on it to add a checkmark and enable JavaScript. The change will automatically save; you can close this window. 

"Security" tab, checkbox next to "Enable JavaScript"

 

 

3. Refresh the page using the reload icon (an arrow going in a circle) on the right-end of the address bar. After the page reloads, the "Enter Waiting Room" button will work. 

  • Alternatively, you can use the "F5" key on your keyboard.
  • The SecureVideo logo is displayed in the example below, but your provider may have replaced it with their own logo using the branding feature. 

 Reload icon in Safari

 

 

 

iOS: Safari

1. Navigate to your Settings icon.

Settings icon in iOS 

 

 

2. Scroll down to the section for "Safari" and tap it once to select it. 

  • On an iPad (like the image below), this will cause a panel to appear on the right. Scroll down to the bottom and tap on "Advanced". 
  • On an iPhone, this will cause the screen to shift to detailed options for Safari. Scroll down to the bottom and tap on "Advanced".

"Safari" in list of applications, and the "Advanced" option  

 

 

3. Tap on the toggle next to "JavaScript"; it should be green to show that JavaScript is enabled.

Toggle for JavaScript

 

 

4. Go back to the waiting room page, and refresh the page using the reload icon (an arrow going in a circle) on the right-end of the address bar. After the page reloads, the "Enter Waiting Room" button will work. 

  • To get back to Safari, you can tap on the home button (the one button on the device) to get back to your home screen, and then look for the Safari icon (looks like a compass). It should open to the last page you were on, the waiting room page. 
  • The SecureVideo logo is displayed in the example below, but your provider may have replaced it with their own logo using the branding feature. 

 

Reload icon for Safari on iOS

 

 

 

Android: Chrome

1. Tap on the icon of three dots in the upper right hand corner of Chrome. 

  • If you do not see an address bar or the three dots, place the tip of your finger on the screen and drag downward to make the Chrome menu appear. 

Settings icon in Android, Chrome 

 

 

2. On the menu that appears, tap on "Settings".  

Settings option near bottom of menu

 

 

3. A new menu will slide out. Tap on the "Site Settings" option. 

Site Settings option

 

 

4. Tap on "JavaScript". 

JavaScript

 

 

5. Tap on the toggle next to JavaScript so that JavaScript is allowed.

Toggle to enable JavaScript

 

 

6. Get back to the waiting room page, and refresh the page using the reload icon (an arrow going in a circle) on the right-end of the address bar. After the page reloads, the "Enter Waiting Room" button will work. 

  • To get back to the waiting room page, you can tap on the left-ward facing arrow until you return. 
  • If you do not see an address bar or the three dots at the top of the page, place the tip of your finger on the screen and drag downward to make the Chrome menu appear. Tap on the reload icon there. 

Settings icon in Android, Chrome              Reload icon in Android Chrome

 

 

 

This article was last reviewed by our Support team on April 18, 2018.