First of all, we want to say that Zoom is great--we wouldn't partner with them otherwise!
We use Zoom as one of our videoconferencing app because it offers a secure, end-to-end encrypted connection, and has robust quality audio and video that adjusts even in low-bandwidth environments. Zoom also supports larger group calls. However, the SecureVideo founders did not just want to provide a videoconferencing tool, but to accommodate critical needs that they identified in their own behavioral health practice: the need for highly responsive support, for ease of use by participants, and preventing participants from being joined into the same call.
NOTE: If you already have a personal Zoom account aside from your Securevideo account, you DO NOT log into or launch your personal Zoom account to have a session.
||Email and chat-based support.
Phone support for customers with highest tier plans; callers must identify themselves with meeting ID associated with higher-tier account.
|Phone, email, and chat-based support for participants and account holders of any plan. 90% of calls answered within 30 seconds.
Users do not have to provide identification unless directly relevant to their issue.Training and test sessions are available free to any user.
||Requires a set up fee and high monthly per-user fee to receive a Business Associate Agreement (BAA).
||Business Associate Agreement (BAA) available for as low as $25/user/month.
||Send invitations yourself by providing a 9-digit meeting ID.
||Send email or SMS invitations (with automatic reminders) through SecureVideo, or give a unique 9-digit code to each of your participants. Participants are guided through installation and join process.
||Zoom app improves as quickly as its engineering team can manage.
||SecureVideo has integrated both Zoom and VSee as options for users, and has the framework to seamlessly add other videoconferencing engines as more quality options become available.
|Chat outside of sessions
||Send/receive encrypted text only while in a video session.
||Send/receive encrypted text or files through your browser–in or out of a video session.
||Session history includes start date and time of sessions.
||Session history includes start date, time, participants invited, and duration of meetings.
Don't stop here--see the full list of SecureVideo's offerings on our plan comparison chart. After that, why not open a SecureVideo account and reap the benefits of both services?
If you have further questions on SecureVideo functionality, please feel free to call our sales line at (888) 200-7730, or e-mail us at [email protected].
This article was last reviewed by our Support team on September 24, 2018.