How does SecureVideo chat work?

Support Center > About SecureVideo Features

Published 08/04/2016 at 2:24pm UTC

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Details

SecureVideo chat is an encrypted, in-browser chat that SecureVideo account holders can use to communicate with their session invitees, or with other account holders in the organization. Chat messages and files transferred through chat are encrypted in transit and at rest.

 

All users can also use chat to contact our Support team.

 

If you would like to disable SecureVideo chat on your account, please contact the Support team at support@securevideo.com from the email address associated with your organization's Account Administrator.

 

SecureVideo chat messages (or files sent through chat) are retained for 24 hours before they are automatically and permanently deleted. (An extended retention period for text is available upon request.) Each user can upload up to 1GB per day.

 

Answer

Account Holders:

Participants:

 

 

Account Holders

Initiate a chat with your participant(s) or other host(s)

1.  While logged into your account, click on the chat icon in the bottom right hand corner of the page.

Chat icon

 

 

2. Start typing the name of the contact you'd like to chat with.

  • Or click "Launch" from the list of contacts from your last 3 chats

Field to enter contact name

 

 

3. Select a contact from the autofill. If you have an Enterprise account, your fellow users' names will be followed the account name in parentheses.

  • For a group chat, select multiple names from the drop-down menu. 

Autofill of chat contacts

 

 

4. Once all contacts have been added, click the "Launch User Chat" button.

Launch user chat button

 

 

5. Type in your message and press the Enter/Return key on your keyboard to send the message. (image on the left)

  • If your chat contacts are not online, the message window will notify you. Your contact may still see the message if they come online before the message is deleted. (image on the right)
    • If you have are chatting with a contact that is not an account holder, they will see your message when they go to the waiting room page (if within 24 hours).
    • If you have an Enterprise account and want to chat with fellow account holders, they will see your message when they log in (if within 24 hours).

Chat window           Offline message

 

 

6. If you would like to securely transfer a file through chat, click on the file icon at the top of the chat window. Drag and drop the file you wish to send on the blank space that appears, or click on the sentence in the box to select a file to upload.

File transfer icon

 

 

Initiate a chat with Technical Support

1.  While logged into your account, click on the chat icon in the bottom right hand corner of the page.

Chat icon

 

 

2. Click on the "Support" tab, and then "Launch Support Chat".

Support chat

 

 

3. If an agent is available, a new chat window will appear for you to begin typing your message. (image on left) 

  • If no agents are available, there will be a form for you to leave a message. (image on right)

Support chat window            Support chat: please leave a message

 

 

Participants

Initiate a chat with your host

1.  While on your waiting room page, click on the chat icon in the bottom right hand corner of the page.

Chat icon

 

 

2. Click on the "Chat Now" button to start a chat with your host. 

  • If you are not an account holder with Host privileges, you can only chat with the person that invited you to a session. 

Chat with host button

 

 

3. Type in your message and press the Enter/Return key on your keyboard to send the message. (image on the left)

  • If your host is not online, the message window will notify you. Your host may still see the message if they log in before the message is deleted. (image on the right)

Chat window           Offline message

 

 

6. If you would like to securely transfer a file through chat, click on the file icon at the top of the chat window. Drag and drop the file you wish to send on the blank space that appears, or click on the sentence in the box to select a file to upload.

File transfer icon

 

 

 

Initiate a chat with Technical Support

1.  While on your waiting room page, click on the chat icon in the bottom right hand corner of the page.

Chat icon

 

 

2. Click on the "Support" tab, and then "Launch Support Chat".

Support chat

 

 

3. If an agent is available, a new chat window will appear for you to begin typing your message. (image on left) 

  • If no agents are available, there will be a form for you to leave a message. (image on right)

Support chat window            Support chat: please leave a message

 

 

 

This article was last reviewed by our Support team on November 30, 2017.